Shipping

Standard Shipping within Australia $12; FREE for orders above $200.

Delivery times:
Metro: 3-5 Business Days
Regional: 4-8 Business Days
Remote: 5-16 Business Days

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).

Please note: 
Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods. Please be patient and know that we’re working extra hard to get all those orders out as quickly as possible!

Shipping to multiple addresses
Please note we are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

International Shipping

At this point in time, orders placed on this website can only be delivered within Australia. Please contact us at info@purefaceco.com.au for international orders.

Refund Policy

30 day Returns Policy for damaged, incorrect or faulty goods. If more than 30 days since your purchase has passed, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you wish to return your product due to change of mind, unfortunately, we are not able to cover return postage fees.

Shipping costs are the responsibility of the customer and are non-refundable. To request a return, please email us at info@purefaceco.com.au

Please send your order back to:
Shop 1, 9 Pittards Road
Buderim Queensland 4556
Australia

Returns usually arrive at our warehouse within 7 business days, once received, we will process your exchange or refund. We will be in touch as soon as your return is complete.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@purefaceco.com.au and send your item to:
Shop 1, 9 Pittards Road
Buderim Queensland 4556
Australia