Refund Policy

30 day Returns Policy for damaged, incorrect or faulty goods. If more than 30 days since your purchase has passed, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you wish to return your product due to change of mind, unfortunately, we are not able to cover return postage fees.

Shipping costs are the responsibility of the customer and are non-refundable. To request a return, please email us at info@purefaceco.com.au

Please send your order back to:
Shop 1, 9 Pittards Road
Buderim Queensland 4556
Australia

Returns usually arrive at our warehouse within 7 business days, once received, we will process your exchange or refund. We will be in touch as soon as your return is complete.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@purefaceco.com.au and send your item to:
Shop 1, 9 Pittards Road
Buderim Queensland 4556
Australia